PLEASE CHECK YOUR EMAIL REGULARLY
after you have placed an order. You will receive an invoice soon after
placing your order, and an email with tracking once the order is ready to
ship. If not, you may want to check your "spam" or "Junk" email folders, as
we find this is a major culprit of those not having received these emails.
We will generally try to get all orders shipped as soon as possible,
however, you can always contact us for more information. Once the order has
shown to be delivered, we can no longer be responsible, nor can we help you
if it shows delivery, as they will not allow us to file a claim. - it is now
up to you to contact the delivery source - and this should be done as soon
Orders in the US are either shipped by UPS Ground, Fedex or USPS -Since our
shipping system is price based, you may find that sometimes the cart will
display shipping costs that may not seem to be in line with what you are
If you feel the shipping costs are high
related to what you are purchasing, you can call or email us and we will do
our best to adjust the charges, if they are warranted - EVEN IF YOU HAVE
ALREADY ORDERED, WE CAN STILL CREDIT YOU FOR some CHARGES if we are
contacted right away. Invoices will reflect
labeling as Total Survival Enterprises. This is due to the fact that
we have more than 1 website.
Please Note: On some of our promotionals offering FREE Shipping you will sometimes still see shipping charges applied on the invoice - you will not be charged for these on your final billing. However, if you should order additional products along with the specials, you will be charged regular shipping for the additional products. You may wish to make separate orders, if this is not suitable for you.
orders are processed and shipped the same day. However, sometimes orders
will contain items that are on backorder, and it is likely they will be
shipped in two separate orders, with backorders to be shipped once back in
stock. We try our best to keep items in stock, and would like to process
every order immediately as they come in, however, with over 3000 items, it
is very challenging, as manufacturers continually fall behind in their
production. This is obviously passed down the line, from distributor to us,
and ultimately the customer. We do not like backorders, and work hard to
avoid them, but this is not always possible, so we please ask for your
patience. Most orders will take anywhere from 1 - 7 days to process before
being shipped out for deliver - again the majority of orders go out in 24-48
hrs. We will do everything in our power to expedite the process. If you wish
to have faster shipping please call our toll free number, or use our email
address with your order stating such. If you wish to have signature
verification for receiving your order, please contact us, preferably by
email asap when ordering. You will be notified should an order be
backordered or take longer than usual.
prices are subject to change without notice.
California will be charged applicable sales tax.
Out of State orders are not taxable.
Federal law prohibits the return of any food products once they have been shipped. This includes food ration bars, water pouches, freeze dry foods, and any other packaged food product or anything that can labeled for consumption. Exceptions are damaged goods and should be reported as soon as possible, so that we may contact the appropriate company for exchange. When we do accept returns for consumable products, they is generally a 10% restock fee charged.
Although we do our best to keep prices down, and are constantly looking for better pricing to pass on to the consumer, some prices are still subject to change without prior notice. Our profit margin is generally small, so if this happens to be the case on some product you have ordered, we will contact you of the change before shipping, so that you may cancel your order, if you wish. If you have other concerns on any of our pricing, we would like to hear from you. Again, we may or may not be able to help, depending on circumstances. We do appreciate and value your business with us.
It is our sincere policy to try to acquire and maintain your trust and
satisfaction. Many of our products come from several different suppliers and
each has their own return policies. With that in mind, please inspect your
shipment upon arrival and report to us immediately, either by email
or our by calling our toll free number with any damages, defects or shortages. Again,
it is possible that you may receive your shipment in 2 or more packages. If
an item is not what you ordered, a replacement will be provided as soon as
possible. All returns must be authorized within 10 days of receiving
merchandise. Some products may only be available for exchange.
Depending upon circumstances and a particular companies policy, there may be a restocking fee, up to 15% on unincidental returns and return shipment would be at customers expense - we do not credit for shipping incurred on items returned.
Items must be unopened, in new condition, and returned in original shipping containers. We do not credit for original shipping charges incurred by us.
We suggest email, before calling for this reason: In some instances, we will need to contact the appropriate company first, before offering any help. This is the response likely you will receive by calling. However, we assure you that your email will be treated with urgency and that we will do everything possible to rectify the error. A return email will be sent notifying you of the response we are taking. Please feel free to contact us with any concerns.
Private PolicyWe believe, just as you do, that all private information should stay that way -private.
DisclaimerAny information contained on this site is intended solely as a service offering suggestions and make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the outcome. All content, including images, are the sole possession of the owner of this website. Copyright laws are enforced. We reserve the right to cancel any orders that do not meet our policies.